FAQ’s

FREQUENTLY ASKED QUESTIONS

Punter Prizes is a competition company based in the UK, launched in the UK. We aim to give our customers some of the best prizes at the most amazing odds, whilst giving back to our customers.

Give us a go and we are sure you won’t be disappointed, good luck!

The competition draw date and time is stated on the competition page for each competition. Punter Prizes guarantees to draw competitions at the date and time stated, regardless of ticket sales, no extensions!

Traditional draws:

Every one of our traditional draws can be watched live via our Facebook and Youtube page for everyone to see. We use a random number generator to determine the winner. We prove we are live by reading out comments and answering customer queries as we go. If a traditional draw does not sell out and the first number generated is unsold, we will generate a new number until we have a winner.

Instant wins:

Instant win competitions are won by receiving a ticket number that matches a number on the list of pre determined prizes. If your ticket numbers match any of the numbers on the list of prizes, you will instantly win that prize! End prizes are classed as traditional draws.

Automated draws:
Our automated draws are similar to traditional draws, but without a live draw. We use PHP code to randomly generate a winning number at the time of the draw. The winner will be contacted and announced on our ‘Draw Results’ page.

There are 3 ways in which you can find your ticket number for a draw.

  1. When you enter a competition your ticket numbers can be found on the confirmation page.
  2.  On the confirmation email sent to the email address assigned to your account.
  3.  Log into your account, go to ‘Dashboard’, select ‘Current’ or ‘Past’ and click on ‘View ticket numbers’ to see your ticket numbers.

If a traditional or automated draw that you have entered does not sell out, the draw will still take place and you will have a better chance of winning than if it had sold out! Each draw is guaranteed to take place on the date and time shown on the entry page. All sold tickets are still valid and we will generate a random number until we have a winner. If there are instant win prizes which have not been won within the time limit of the competition, they will be forfeited, however each ticket purchased into the competition will still be included in the end prize draw, if applicable.

We send out SMS, emails and app notification to all customers who register with us as part of our core service. If you wish to unsubscribe from any communication you can do this by the unsubscribe link at the bottom of any marketing email, alternatively please contact us at [email protected]

Instant win competitions, prizes are associated with specific numbers from the outset. When you purchase a ticket, if your number matches any of these pre-assigned winning numbers, you’ll receive the corresponding prize, Punter Prizes will issue your ticket numbers immediately once your payment has been successful.

Additionally, many competitions include an “end prize.” Each ticket not only gives you a chance at instant win prizes but also automatically enters you into a final draw for the end prize, which occurs at the competition’s conclusion through either a traditional or automated method.

At Punter Prizes we are committed to ensure our players are playing responsibly. To ensure all of our customers play within their limits, we have the below safer playing tools available for all customers:

• Monthly spend limit – Set your desired monthly spend limit.
• Time out – Choose a set period of time you’d like to pause playing for.
• Permanent self exclusion – Permanently self exclude yourself from our website.

All of the above tools can be accessed within your account under ‘Safe playing
If you have concerns about problem playing, there is free impartial advice available on GamCare.
If we can can be of any assistance, please feel free to contact us on [email protected]

Punter Prizes are committed to ensuring that only users who have given consent are targeted with marketing / promotional content.

If you do not wish to continue receiving promotional content from us please simply click the unsubscribe link at the bottom of each email, alternatively you can contact us on [email protected]

Instant Wins Competitions

In Instant Wins, you would be notified with immediate effect if you have won in our instant win competitions, this win will also show in your online account. Additionally, all winners are notified by email.

Automated Draw Competitions

In Automated Draws, all eligible entries are entered into a random ticket selected; the winner is then chosen through a fully automated process without any input from a human interaction.

The winning customer is then contacted by email to inform them.

0
Scroll to Top